FAQ

Here are the answers to some common questions. Do you have any further questions? Email info@skogakust.se and we will answer you as soon as possible.

GENERAL INFORMATION

How do I know that the order has been registered?

When you place your order you will receive a confirmation email. Once the order has been packed for delivery, you will receive another email with tracking number to be able to follow your order.


When will my order be shipped?

Our goal is to process and ship all orders within 3 working days


What are the shipping costs?

The shipping cost within Sweden is 60 SEK and is added to all orders under SEK 1000. Shipping outside Sweden within the EU costs EUR 13. Free shipping on purchases over EUR 150. Shipping to non-EU countries in Europe varies by country, costs from EUR 17. Free shipping on purchases over EUR 200 (When ordering from outside the EU, you must pay import tax and customs duty in accordance with local regulations in the country of delivery). For more information, see theShipping & Return page.


How do I change my order?

Contact us as soon as possible at: info@skogakust.se. We respond to email as soon as possible.


When can I expect my delivery?

Usually the delivery time is 2-5 working days in Sweden. In Europe, the delivery time is 5-10 working days.


How do I return an item?

If you want to return an item, please notify us via email to info@skogakust.se within 14 days of receiving the item for complete return instructions. You will be responsible for paying for your own shipping costs for returning your item. For more information, see the Shipping & Return page


How do I change a product?

When changing you return the item you want to change and place a new order on the item you want instead. Return the item according to the instructions above and enter “change” in the email and you will receive a discount code for shipping on your new item. We will refund your original purchase as soon as we receive the shipment.


Can I cancel my purchase?

Yes, you always have 14 days to cancel your purchase. See our terms & conditions for more information.


The product I want is out of stock, when will it be available?

If a product is out of stock, you can enter your email address and be notified as soon as that product is back in stock. Simply enter your email address in the notification box after you select the product and size/color you would like to purchase. Once that product is available you will receive an email letting you know.


What´s with the name? What does it mean?

Skog Å Kust is Swedish for “forest, creek, coast” representing the range of natural environments for which our products are designed and intended.


Where is the company based and where are the products manufactured?

We are a small family owned company based in Lerum, Sweden. We are resellers for Skog Å Kust within Europe. The Main company is based in the USA. The products are designed / tested in the USA and manufactured in China.


PRODUCT USE & CARE

Will the bag float?

Most of our products will float if they fall into the water. To help keep them buoyant, we recommend leaving some extra air in the bag when you seal it. Please note our roll-down style bags are not intended to be used under water, or as a life saving device, but are rated for brief shallow submersions (if they were dropped off of a boat or capsized kayak, for example).


How do I Clean my bags?

Cleaning our bags is very simple: you can remove most dirt simply with warm water and a non-detergent soap. It’s best to wash them by hand. If they’re really dirty, you can hose them out first. Once you’ve hand washed your bags, leave them to air-dry. Make sure they’re completely dry before you store them as damp fabrics are subject to mildew.

If you are using your bags in desert/beach conditions, clean the teeth of your zippered pockets after use. Even though zippers are rust proof, if they are exposed to salt they should be washed with fresh water after use to avoid any salt build up. We recommend using zipper lubricant on all zippers before long term storage.


What sort of chemicals should I avoid contact with?

DEET from bug sprays will dissolve polyurethane, so be aware of this and keep them away from our PVC based bags.

Gasoline/mineral oil will also delaminate coatings and remove water-repellent finishes. Alcohol (the kind found in spray sunscreen and in iodine water treatments) is also bad, so avoid spraying these types of products directly on your bags.

The sun’s ultraviolet light can weaken the fabrics over time: the lighter the fabric, the more pronounced the effect. Keeping your gear out of the sunlight whenever possible will help it to last longer.


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