Shipping & return

Shipping & delivery

All orders are processed and shipped within 1-3 business days.Orders within Sweden are shipped with DHL. International orders are shipped with UPS and DHL. Delivery times may vary, and depend on the destination.

VAT is included in the price of orders within the EU.When ordering from countries outside the EU, you must pay import tax and customs dutyaccording to the local regulations in the country of delivery. Swedish VAT is therefore not included in the order value. The amount of tax and duty to be paid varies by country. 

Orders over a certain amount are eligible for free shipping, otherwise, there is a shipping fee.

If you have questions regarding your shipment, contact us atinfo@skogakust.se

Returns

To return your item, please email us at info@skogakust.se for complete return instructions. You will be responsible for paying for your own shipping costs for returning your item. 

You may return any item from your orderwithin 14 days of receiving the item. As soon as your return is received and approved, you will receive a confirmation email from us. We then process the refund within 3-5 business days.The item you return must be in the same condition it was delivered in: unused, in the original packaging, with labels and tags intact. The refund is made using the same payment method that you used when purchasing the product. When you return an item, we will refund the amount you paid for the item, excluding shipping costs. 

Note: If you are returning items from outside the EU, you will need a customs form.  

To change a product, return the item you want to change and place a new order. Return the item according to the instructions above and enter “change” in the email and you will receive a discount code for shipping on your new item.